Professional Returns

Terms and General Conditions

Professional customers have a period of 7 calendar days from the receipt of the order to notify a return due to a defective product.

No size or product exchanges will be accepted under any circumstances for professional customers. Returns will only be accepted if the product is defective or damaged. The product must be in perfect condition, unused, unstained, unwashed, hair-free, and in its original packaging with all labels intact.

Return Procedure (Domestic and International) To manage a return due to a defect or damage, the customer must contact our team at comercial@dukier.com, indicating the order number, a description of the issue, and, if applicable, attaching photographs to verify the incident.

Once the information has been reviewed, WE ARE DUKIER SL will cover the collection and shipping costs of the new product, as well as the return label, or will refund the corresponding amount, as agreed with the customer.

Refunds will be processed within a maximum of 14 calendar days from the receipt and inspection of the item, using the same payment method used for the purchase.

Orders Outside of Spain

In the case of returns for defective products from outside of Spain, the procedure remains the same. The professional customer must contact comercial@dukier.com, and specific steps will be provided based on the country of origin.

Important: WE ARE DUKIER SL will not process returns for products that do not meet the mentioned state and presentation conditions. We reserve the right not to refund amounts in the event of receiving used, incomplete, or tampered-with products.

For any additional questions, please write to us at comercial@dukier.com.