Professional Terms

PRE-CONTRACTUAL INFORMATION

This Dukier professional platform is owned by WE ARE DUKIER SL, with Tax ID B87783502 and registered address at C/ DE LAS HUERTAS, 12, 28012, MADRID, Spain.

The General Terms and Conditions of Contract govern the sales relationship between WE ARE DUKIER SL and the professional customer (shop or distributor), in accordance with the applicable legal provisions, in particular, Spanish Law 7/1998, of 13 April, on General Contracting Terms, Law 3/2014, of 27 March, amending the consolidated text of the General Law for the Defence of Consumers and Users, Organic Law 15/1999, of 13 December, on the Protection of Personal Data, Law 7/1996, of 15 January, on Retail Trade Regulation, and Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce.

WE ARE DUKIER SL reserves the right to make any amendments it deems appropriate to these General Terms and Conditions, without prior notice. Such amendments may be made through this professional platform, by any means admissible under law, and shall be binding while published and not validly superseded by later versions. However, WE ARE DUKIER SL reserves the right to apply, in certain cases, Specific Terms and Conditions in preference to these when it deems appropriate, announcing them in due time and form.

The purpose of the professional platform is to offer and facilitate the sale of fashion products and accessories for animals exclusively to professionals and authorised points of sale.

Dukier takes all possible measures to ensure that the pricing information displayed on the platform is correct and up to date. However, errors may occur. Should an incorrect price be shown, Dukier may reject the order or cancel the transaction in accordance with the terms set out herein. Dukier shall not be obliged to supply products at an incorrect price.

The duration of the sales contract shall be linked to delivery of the order, without prejudice to the guarantees applicable to defective products.

The professional customer declares that they know, understand and accept these General Terms and Conditions of Contract, and that they have sufficient legal capacity to contract through the Dukier professional platform.

To purchase products, you must access the relevant section within the professional portal.

Once the order has been completed, the customer will receive a confirmation by email. It is essential to provide a valid email address. If you do not receive the confirmation within 24 hours of purchase, please contact WE ARE DUKIER SL via our customer service phone line or by email at comercial@dukier.com.

All content on the professional platform is available in Spanish.

The customer will receive an invoice or copy of the order at the delivery address provided or via email.

OFFERS AND VALIDITY

Should a product be on offer on the Dukier professional platform, the promotional price and the validity period of said offer will be clearly indicated alongside its essential characteristics.

In compliance with current regulations, WE ARE DUKIER SL provides up-to-date information on all items available to professional customers, including their characteristics and prices. However, WE ARE DUKIER SL reserves the right to withdraw, restock or modify the products available on the professional platform simply by updating the published content.

Consequently, the products offered at any given time on the Dukier professional platform shall be governed by the General Terms and Conditions of Contract in force at that time. Likewise, WE ARE DUKIER SL may stop offering access to the aforementioned products, without prior notice and at any time.

ESSENTIAL PRODUCT CHARACTERISTICS

The products offered on the Dukier professional platform include a photograph and a description of their essential characteristics, based on information provided by the manufacturer.

The colour of the product shown in the images is not binding, as it may be affected by on-screen display. The technical and descriptive characteristics provided on the product page shall prevail.

GUARANTEES

All products offered on the Dukier professional platform carry the commercial guarantee of the relevant supplier. WE ARE DUKIER SL provides an after-sales service for the duration of said guarantee. Professional customers may exercise this by contacting our customer service team by email at comercial@dukier.com, or through the service points established by the supplier.

If in doubt, you may also contact our customer service phone line or write to comercial@dukier.com.

As with accessories for humans, dog accessories are subject to wear from use. It is the responsibility of the professional customer, and by extension the end user, to regularly check the condition of the products to ensure safe use. If a product shows signs of wear or breakage, it must not be used on the animal.

Dukier accessories are designed for daily use and are suitable for most dogs. However, if the animal shows behaviour involving excessive pulling or incorrect use of the product, its lifespan may be reduced. In such cases, the product will not be returned or replaced, as this shall not be considered a manufacturing defect.

It is the responsibility of the professional customer to correctly inform their customers about the proper use of the products, ensuring that the accessory fits the dog well and does not cause discomfort. WE ARE DUKIER SL shall not be held liable for damage arising from improper use of the product, allergies, sizing errors, or discomfort caused by factors unrelated to manufacturing.

SHIPPING COSTS

WE ARE DUKIER SL ships exclusively to professional customers registered on the Dukier professional platform, including shops, distributors and other authorised points of sale.

Shipping terms, including possible shipping costs and free shipping thresholds, may vary depending on the customer profile and the order's destination. This information will be clearly displayed during the purchase process, or communicated in advance through a specific commercial agreement.

Shipping costs may include transport, insurance and customs clearance at origin. For deliveries outside the European Union, any duties, import taxes or other costs incurred at destination shall be borne by the recipient.

The professional customer shall be responsible for any additional costs arising from importation or from failure to collect the parcel.

WE ARE DUKIER SL shall not be liable for delays due to causes beyond its control (such as local regulations, strikes, disputes or logistical incidents), nor for customs delays or possible holds by the authorities of the destination country.

ORDER DELIVERY

Once the Shipping Confirmation has been sent, the products will be delivered to the address provided by the professional customer during the purchase process.

The estimated delivery time is 2 to 4 working days for shipments to mainland Spain. For shipments to the Balearic Islands, the Canary Islands, Ceuta and Melilla, as well as international shipments, delivery times will depend on the destination, the logistics operator and the order volume.

All timeframes are indicative and may be subject to change depending on stock availability, order size or logistical circumstances beyond the control of WE ARE DUKIER SL.

WE ARE DUKIER SL shall not be held liable for failed deliveries resulting from incorrect, incomplete or inaccurate data provided by the customer, nor for delays caused by absence at the delivery location, carrier incidents or customs holds at destination.

During periods of high demand, such as Black Friday, Christmas or promotional campaigns, delivery times may be extended.

PAYMENT METHODS AND ORDER FULFILMENT

The customer may pay for their order by choosing any of the following methods. The chosen method must be indicated during the purchase process:

  • VISA or MASTERCARD CREDIT or DEBIT card

     All transactions involving the transmission of personal or banking data are carried out in a secure environment, using a server based on standard SSL (Secure Sockets Layer) security technology. All information transmitted to us travels encrypted across the network.

     Likewise, your credit card details are entered directly on the bank's page, on the bank's POS terminal, and are neither entered nor stored on any WE ARE DUKIER SL server.

     When paying by VISA or MASTERCARD, you will always be asked to provide the following details: card number, expiry date, and a Validation Code matching the last three digits printed in italics on the back of your VISA or MASTERCARD, thereby providing greater assurance regarding the security of the transaction.

     This payment method is only valid on the professional platform.

     Where the amount of a purchase has been fraudulently or improperly charged using a payment card number, the cardholder may demand immediate cancellation of the charge. In such cases, the corresponding debit and credit entries in the accounts of the supplier and the cardholder shall be made as soon as possible.

     However, if the purchase was actually made by the cardholder and the request for a refund is not the result of exercising the right of withdrawal, and the cancellation of the corresponding charge was therefore wrongly demanded, the cardholder shall be liable to WE ARE DUKIER SL for compensation of any damages resulting from such cancellation.

  • PayPal

     Allows secure and convenient online payments to be sent. PayPal's network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specifically designed for those who are not satisfied with traditional payment methods.

     More information on PayPal: http://www.paypal.com

  • Bank transfer

     The customer may pay by bank transfer to the account provided by WE ARE DUKIER SL during the purchase process. The order will be processed once payment has been confirmed in the account.

Special payment arrangements for professional customers

WE ARE DUKIER SL may, depending on the customer's commercial history and order volume, consider offering deferred payment arrangements such as:

  • 30-day payment terms

  • Direct debit

For direct debit, the customer must request this expressly via email at comercial@dukier.com and provide the documentation required by WE ARE DUKIER SL for validation. Approval of this arrangement is subject to internal review and confirmation by the sales team.

Order fulfilment

The availability of products offered by WE ARE DUKIER SL through the Dukier professional platform may vary depending on demand from professional customers. Although WE ARE DUKIER SL updates stock periodically, the product requested by the customer may be out of stock at the time of purchase. Should the order not be fulfilled due to unavailability, WE ARE DUKIER SL will notify the customer as soon as it becomes aware of this situation, by email. This notification shall in no case be sent later than 30 calendar days.

WE ARE DUKIER SL may offer the customer, at no additional cost, a product of similar characteristics or higher quality, or —unless there are justified and demonstrable reasons not to— proceed with a full refund of the amounts paid for the cancelled order within the same timeframe.

Should WE ARE DUKIER SL fail to make such a refund within the stated timeframe, the customer may contact the sales team to resolve the issue and, if necessary, pursue any applicable legal action.

RIGHT OF WITHDRAWAL, RETURNS AND COMPLAINTS

Transactions carried out through the Dukier professional platform are aimed exclusively at professional customers and companies. Therefore, the right of withdrawal set out in consumer protection regulations does not apply.

  • Returns

     Returns will only be accepted where the product delivered has a manufacturing defect or arrived damaged.

     The customer must report the defect within a maximum of 7 calendar days of receiving the order, by email to comercial@dukier.com, stating the order number and a clear description of the defect. WE ARE DUKIER SL may request images to verify the issue.

     WE ARE DUKIER SL will cover the costs of collection and shipping of the replacement product once the issue has been verified. The defective product must be returned in perfect condition, unused and in its original packaging.

     This return shall not be considered a right of withdrawal, but rather a remedy for a defective product.

  • Exchanges

     WE ARE DUKIER SL does not accept exchanges of size or product under any circumstances for orders placed through the professional platform.

     It is the responsibility of the professional customer to check sizes, colours, quantities and products before confirming their order.

  • Products on promotion or with a discount

     Products purchased with sales, promotions or discount codes may be subject to special return conditions. These conditions will be communicated for each specific campaign or promotion.

  • Complaints

     For any issues or complaints, please contact our sales team by email at comercial@dukier.com.

JURISDICTION

Likewise, WE ARE DUKIER SL reserves the right to bring any civil or criminal action it deems appropriate for improper use of its professional platform and its content, or for breach of these terms and conditions.

The relationship between the professional customer and the provider shall be governed by the regulations in force and applicable within Spanish territory. Should any dispute arise, the parties may submit their disputes to arbitration or resort to ordinary jurisdiction, in compliance with applicable rules on jurisdiction and competence. WE ARE DUKIER SL has its registered office in MADRID, Spain.

Products discounted from their original price

Products discounted from their original price are considered to be those purchased using discount codes or promotional campaigns applied to the product's base price (for example: promotions, clearance campaigns or OUTLET items).

WE ARE DUKIER SL reserves the right to modify the special return conditions for this type of product, which will be duly indicated in each campaign or communication.

During promotional periods or specific campaigns, only one discount per order may be applied, unless it is expressly stated that the promotion can be combined with others.